General Turnaround Times

Returning your guitar to you with the highest quality service available in a timely manner is our highest priority. However, due to the sheer number of guitars in the shop for service and an unwavering commitment to only providing high quality repair work turnaround times can vary based on the services required.

For most Small jobs
(Calibration & Reset Services, basic electronics work, small modifications, Taylor neck resets) turnaround time is typically within a week. Under some circumstances these jobs may take up to 14 days.

For most Medium sized jobs
(Advanced electronics work, service requiring parts not on hand, most fretwork, light structural repairs, some headstock repairs) turnaround time is typically a week to 14 days. However, these jobs may take longer, especially if we have to wait for finish or glue to dry, or if specialty parts are needed and have to be ordered.

For some Large jobs
(Advanced fretwork, custom woodworking/routing/carving, acoustic neck resets, some finish work) Typically we try to turn these jobs around in a week, but turnaround time can be up to 60 days depending on the circumstances of the repair.

For jobs requiring services or custom parts from third parties
(Some finish work, some electronics, custom parts manufacturing, etc.) turnaround times may vary based on the third party's turnaround timeline.

***PLEASE DO NOT MISTAKE THESE TIME ESTIMATES AS GUARANTEES***
If faster turnaround, or guaranteed completion dates are required you will be assessed a RUSH FEE based on the size of the job and its required turnaround time. The rush fees are based on the labor of the job and the time of completion required by the customer. Other fees for expedited shipping on parts, or other rush fees imposed by third parties may also be assessed. Return of instruments on days we are closed to the public may incur additional fees.


HEY, TAKE ME BACK TO THE GUITAR REPAIR PAGE, DANG!